Refund policy

Our Satisfaction Guarantee We are a small business that proudly uses a made-to-order model. By producing items only when you order them, we reduce waste, keep quality high, and pass the savings directly to you!

We guarantee 100% that your item will arrive in perfect condition. If your order arrives damaged, defective, or incorrect, we will make it right with a free replacement or a full refund.

Lightning-Fast Production & Order Changes To get your new items to you as quickly as possible, your order enters our production queue almost immediately! Because of this speedy process, we only have a small window to make adjustments. If you need to update a size, change your shipping address, or cancel your order, please reach out to us within 2 hours of checkout. Once production begins, our team is hard at work and we can no longer make changes.

Sizing & Eco-Exchanges (50% Off) We provide detailed measurement guides and fit tips on every product page to help you pick the right fit. Because every item is custom-printed on demand, we cannot issue full cash refunds for sizing miscalculations. However, we know fit mistakes happen!

If your item arrives in perfect condition but doesn't fit, we offer a one-time 50% discount code toward reordering the correct size. To eliminate carbon emissions from return shipping and stick to our zero-waste ethos, no physical return is required. We simply ask that you gift or donate the original garment to a local charity or someone in need.

Colors & Custom Printing We work hard to make sure our digital photos beautifully and accurately represent our products. However, because every phone and computer screen displays colors differently (and physical eco-friendly inks look a bit different than a glowing screen!), you might notice slight, natural color variations in person. This is a normal part of the custom printing process and makes your piece unique!

Ensuring a Successful Delivery We want to make sure your order reaches you without a hitch! Please double-check your shipping address at checkout to ensure it is 100% accurate. If a package is returned to us due to an incomplete address, or if it goes missing after the carrier confirms delivery, we unfortunately cannot cover the cost of a replacement. If you spot a typo in your address right after ordering, just let us know within that 2-hour window!

How to Request an Eco-Exchange, Replacement, or Refund Please email us within 30 days of delivery:

  • Email: help@kairnu.life

  • For Damaged/Incorrect Items: Include your order number and clear photos of the issue for a free replacement or full refund.

  • For Sizing Eco-Exchanges: Include your order number and the updated size you need. We will send over your 50% discount code so you can place your reorder immediately.

Refund Timeline Once approved, refunds for damaged or incorrect items are automatically processed back to your original payment method within 10 business days.

💡 Bank processing times vary. If you don't see your refund after 15 business days from approval, please reach out to us!

Thank you so much for supporting our small business and our zero-waste mission!

Policy effective as of September 2, 2026.